Before you sign up
The Questions People Ask First
The ones that reach us by email, and the ones we would ask ourselves if we were on the other side. If one is missing, write to us. We answer, and the question comes to live here.
The App
What it does, where it works, and what you need to get started.
Does it work for futsal?
It does. Every team has a sport (football or futsal) and a match format: 5, 7, 9 or 11 a side in football, 5 in futsal. The positions on the player record follow: a futsal squad has fixo, ala, pivô and universal, not wingers and centre-backs. A coach with teams in both sports keeps them in the same account.
What do I need to get started?
A phone or a computer with a browser, and your list of players. Nothing to install, no app stores. If your squad is already in a spreadsheet, you import it from a CSV file using the template the app gives you. A whole season of sessions is scheduled in one go, with the days of the week and the Christmas and Easter breaks.
Does it work on a phone at the side of the pitch?
That is where it was built to work. You take the register with your thumb, one tap per player, and it saves itself; you record the match from the bench, with the clock kept by the server and not by your phone. If your battery dies and you pick up someone else's, the stopwatch is on the same minute.
What can a team manager do?
Almost everything in their age group: the squad, sessions (register, report and RPE), the live match and closing it, documents, forms and the family area. What stays out is the technical work, which belongs to the coach: Game Model, Tactics Board, Library, Periodisation, Fitness Tests, the session plan and the call-up. The assistant coach takes part in that technical work and makes call-ups; the team manager handles everything else.
Can I take my teams with me if I change club?
With a coach account, the account is yours, not the club's. The teams, the players and the history come with you, and at any time you can download everything in one file, including sessions, attendance, matches and tactics.
Plans and Payment
What happens when the trial ends, and how you cancel.
What happens when the 30 days are up?
Nothing is lost. After 30 days, if you have not chosen a plan yet, the account stops allowing new records to be created, but you can still look at everything that is already there. We never take away access to your own squad.
How much storage do I get for documents?
It depends on the plan: 500 MB on Coach, 2 GB on Coaching Staff and 10 GB on Unlimited. On the club plans, 10 GB on Club and 20 GB on Full Club. The Unlimited plan's name is about teams and people. Disk space has a ceiling on all of them, because it is shared. To give you an idea: a PDF of club rules is around 200 KB and a phone scan comes in under 400 KB once the app compresses it, so 500 MB is more than a thousand documents.
What if a payment fails?
You keep using everything while we try again over a few days, and we email you to update your card. If it still doesn't go through, the account becomes read-only: you never lose access to what is there, and paying again lets you create again.
Can I change plan partway through?
You can, at any time, in the subscription area of the app. Moving up a plan makes the new seats available straight away; moving down respects the period you have already paid for.
How do I cancel?
Straight from the app, with no phone calls and no emails. The plan runs to the end of the period you have already paid for and does not renew.
How do I pay?
In the app, with payments processed by Stripe. Coach plans are paid by card, Apple Pay, Google Pay or SEPA Direct Debit; club plans by Multibanco, MB WAY, bank transfer, card or SEPA Direct Debit. With a card or direct debit, the subscription renews on its own until you cancel.
Is there a yearly plan?
Yes, for coach plans: you pay the same as 10 months and get the whole year, so 2 months free. You can switch from monthly to yearly at any time, in the app.
Do I get an invoice?
Yes. For each payment we issue an invoice-receipt in Moloni, certified invoicing software, and send it to your email. If you give a tax number (NIF) when paying (yours or the club's), the invoice carries it.
Is VAT added to the prices?
No. We are VAT exempt under Article 53 of the Portuguese VAT Code (CIVA), so the price you see is the price you pay, with nothing added.
Does an archived team count towards the plan limit?
No. Only active teams take up a place. This is deliberate: a team spans several seasons, and without this rule a coach on the Coach plan would be blocked after a single one.
Data and Privacy
Where your players' data lives, who can reach it, and how you take it with you.
Who can see my players' data?
You, and whoever you invite into your coaching staff. The separation between accounts is enforced by the database itself, and not only by the application code: no coach reaches another's squad, even if something goes wrong along the way.
Where is the data stored?
On servers in Portugal. The data does not leave the European Union. Backups are daily and leave the server already encrypted, so whoever hosts the backups never sees children's data in the clear.
Can I take my data with me?
At any time, in a single file: teams, players, coaching staff, sessions, attendance, matches, call-ups, tactics and drills. It is the GDPR right to portability, and you do not have to ask anyone: it is a button in your account.
Still Something Unanswered?
Write to geral@myteammanager.pt. Or, in the app, under Help and Suggestions (in your profile photo menu). We review every answer before it goes out.